Annual Software Assurance Terms
Version 2.0 — Last updated 18 August 2026. Mandatory Saudi law and any non-waivable customer rights prevail over conflicting contractual language.
Annual Software Assurance is a separately purchased 12-month maintenance and support entitlement for an eligible SBCMI software platform.
Coverage
The applicable plan may include released maintenance updates, security patches, corrective updates, access to generally released product improvements, product documentation and standard support within published service parameters.
Term and activation
Coverage lasts 12 months from the activation date shown in the order record. Activation requires full cleared payment. The plan is linked to the identified eligible software license and purchasing entity.
Renewal
Renewal is manual by default. Automatic renewal occurs only where the customer separately authorizes a recurring-billing arrangement under the applicable order terms.
Effect of non-renewal
Expiration of Assurance does not by itself terminate an otherwise valid perpetual software license, but it ends benefits that are contractually limited to the Assurance period.
Exclusions
Assurance does not include custom development, project implementation, data migration, on-site engineering, third-party infrastructure charges, equipment, travel or unlimited professional services unless expressly included in the applicable order.